
My book
TOUCH: Five Factors to Growing and Leading a Human Organization
For better or worse, digital business has fundamentally changed how organizations hire staff, market their services, and connect with stakeholders. The problem is, in an effort to use technology to connect with people more effectively, we have lost the humanity — that critical person-to-person connection — which is the engine of commerce and advocacy. TOUCH provides leaders of all types of organizations — private to public sector, community to enterprise business — with real-world, proven solutions.
Recent blog posts
Gas lines, safety, and communications failures: a case study
Some companies lack the courage and compassion to get crisis communication right. Worse, they think that skirting the real issues will make the problem go away.
Brush back
Sometimes it takes a pitch, high and inside, to make you stop for a few minutes and see what’s actually going on.
Eschew obfuscation
How does your organization communicate with clients/stakeholders? Who is accountable for clarity and purpose? Are any processes screaming for an overhaul?
Close Your Eyes (podcast) #CNDOP
An audio examination of the impact of sound, in a variety of forms, in our lives. I encourage you to listen to this podcast with your eyes closed.
This is why
If a video doesn’t make the viewer feel something, it’s less likely the viewer will pay attention to it or remember what it stands for.
Military education part 4: People first
I’ve never witnessed a workplace with some many people in so little space—self-contained space—seemingly function so smoothly.