Crisis communication strategies based on the experiences of a public relations professional, a journalist and someone recovering from a crisis.
Intelligence gathering and opinion measurement — If you have the time and resources, there is real value to be gained from deep analysis of Twitter.
On this edition of digital public affairs, a campaign and election post-mortem with Whitney Hoffman.
MP Niki Ashton on Facebook as an early warning system and community gathering place, and refining the use of digital when different outcomes are considered.
Please help Full Duplex and Abacus Data research the impacts of online harassment by participating in an anonymous questionnaire.
Is the @Canada Twitter account really for digital diplomacy? Or, is it a stew of marketing messages ostensibly for an international audience.