Twitter is not Facebook, LinkedIn or a blog. Trying to become them, or compete on their terms, means Twitter risks becoming redundant.
The the role of podcasting in connecting locked out talent with Canadians during the CBC lockout propelled the Canadian broadcaster into the digital age.
My chat with John Meadows about online shaming, and the more powerful TED Talk about online shaming by journalist and author Jon Ronson.
Crisis communication strategies based on the experiences of a public relations professional, a journalist and someone recovering from a crisis.
Intelligence gathering and opinion measurement — If you have the time and resources, there is real value to be gained from deep analysis of Twitter.
On this edition of digital public affairs, a campaign and election post-mortem with Whitney Hoffman.