I have always valued our postal system and used it (regular or priority service) even when a courier would have been an option. Which is why I was a holdout last year when the likelihood of a mail strike had many of my small business colleagues scrambling as fast as they could to move to completely electronic communications, invoicing and payment systems.
A recent run of horrifically unreliable postal delivery service has led me to the conclusion that Canada Post is taking its own life.
Since the end of December, Canada Post has lost at least six important pieces of mail addressed to me both professionally and personally: five cheques sent by four clients (dating as far back as December 19) and a tax reassessment mailed by the Municipal Property Assessment Corporation (MPAC).
In November, Canada Post returned a letter I mailed (three weeks after I mailed it) with an unknown recipient message stamped on the front. They managed to successfully deliver that same letter to the exact same address on a second attempt in December.
I have spoken to Canada Posts many times about these issues over the last three weeks. Of course, because these all relate to regular untracked postal service, there is no way to determine where the breakdown in service occurred or to locate the missing mail.
The weakening pulse of our postal system has convinced me to move to a fully electronic billing and payment system and to replace postal mail with a courier service.
Thank you to Canada Post for so many years of great service to our country. I thought your demise would come at the hands of the Internet, not your own.