Conference Saturdays: Turning problems into relationship-building opportunities
By June 30, 2012 0 Comments Read More →

Conference Saturdays: Turning problems into relationship-building opportunities

Mistakes happen. Computer failures happen. We can acknowledge them the standard way with an apology (or self-retracting apologies as in “I want to apologize” or “I’m sorry but…”) or error message. Or, we can surprise others by doing something extraordinary; something that could build relationships with the person or people affected.