Updates on US Government’s sense of humour and willingness to speak the language of their audiences, Chris Spence’s apology and a correction in my analysis.
Unlike other public figures who have reason to be embarrassed by their actions (or at least humiliated for being caught), Dr. Spence has taken ownership of his mistake.
Mistakes happen. Computer failures happen. We can acknowledge them the standard way with an apology (or self-retracting apologies as in “I want to apologize” or “I’m sorry but…”) or error message. Or, we can surprise others by doing something extraordinary; something that could build relationships with the person or people affected.
Andrea and I, and our extended family, have received (and continue to receive) many touching email and voice messages expressing condolences on the deaths of our two daughters following a memoriam notice that was published in the Ottawa Citizen on August 22, 2007. Our daughters are alive and well. The ad was maliciously and thoughtlessly […]