There will be no Death Star (and other disappointments)
By January 15, 2013 1 Comments Read More →

There will be no Death Star (and other disappointments)

Updates on US Government’s sense of humour and willingness to speak the language of their audiences, Chris Spence’s apology and a correction in my analysis.

‘I have invited criticism and condemnation': a model apology
By January 10, 2013 1 Comments Read More →

‘I have invited criticism and condemnation': a model apology

Unlike other public figures who have reason to be embarrassed by their actions (or at least humiliated for being caught), Dr. Spence has taken ownership of his mistake.

Conference Saturdays: Turning problems into relationship-building opportunities
By June 30, 2012 0 Comments Read More →

Conference Saturdays: Turning problems into relationship-building opportunities

Mistakes happen. Computer failures happen. We can acknowledge them the standard way with an apology (or self-retracting apologies as in “I want to apologize” or “I’m sorry but…”) or error message. Or, we can surprise others by doing something extraordinary; something that could build relationships with the person or people affected.

Analysis of the Brazeau-Ditchburn Twitter firestorm
By June 27, 2012 0 Comments Read More →

Analysis of the Brazeau-Ditchburn Twitter firestorm

I received a request to publish some statistics on the firestorm ignited by Senator Patrick Brazeau’s now famous tweet. Let’s start by noting a typical day involves only about 30 tweets from and referencing Senator Brazeau’s Twitter account, @TheBrazman. Yesterday was not a typical day. Yesterday, there were 5,074 tweets, including the 12 issued by […]

Our daughters are alive and well
By September 3, 2007 14 Comments Read More →

Our daughters are alive and well

Andrea and I, and our extended family, have received (and continue to receive) many touching email and voice messages expressing condolences on the deaths of our two daughters following a memoriam notice that was published in the Ottawa Citizen on August 22, 2007. Our daughters are alive and well. The ad was maliciously and thoughtlessly […]

Posted in: Rambles