We can be royals: King George teaches authentic communication
By January 20, 2014 0 Comments Read More →

We can be royals: King George teaches authentic communication

Best Picture winner The King’s Speech holds lessons on authentic, human communication.

Posted in: News and Notes
Seven important tips for crisis communication in the digital age
By September 19, 2013 0 Comments Read More →

Seven important tips for crisis communication in the digital age

The reality in the digital age is leaders and organizations are often judged by how they respond online during a crisis.

The digital ecosystem, data and Facebook versus Google+
By April 9, 2013 1 Comments Read More →

The digital ecosystem, data and Facebook versus Google+

Data can help make a more targeted communicator; they won’t create a better communicator.

Understand the strengths and challenges of your social media toolkit
By April 5, 2013 0 Comments Read More →

Understand the strengths and challenges of your social media toolkit

To reach stakeholders and observers, you need to build a social media toolkit. This table helps identify strengths and weaknesses of some popular tools.

Technology is not enough
By January 21, 2013 0 Comments Read More →

Technology is not enough

Smoke, stone tablets, telephones, fax machines, computers, cell phones… they’re all just tools over which we can communicate.

Communication firestarters
By January 11, 2013 0 Comments Read More →

Communication firestarters

Just watched old home movies from when we were kids. Now I’m going to burn them.

Politics is not without its theatre
By December 27, 2012 1 Comments Read More →

Politics is not without its theatre

Two very high-profile Twitter exits by MPs this past year validate each other.

2012 in digital public affairs and communication: a rear-view
By December 26, 2012 1 Comments Read More →

2012 in digital public affairs and communication: a rear-view

A summary list of 2012 highlights in digital public affairs and communication.

Social media 2012 act three: war porn
By November 15, 2012 2 Comments Read More →

Social media 2012 act three: war porn

If television gave us a front row seat to the front lines of Desert Storm, social media has given us a front row seat to the war rooms in Israel and Gaza.

Posted in: News and Notes
A communication booboo
By October 22, 2012 1 Comments Read More →

A communication booboo

The booboo is made by the communicator, not the channel. The choice of tool requires the communicator to think carefully about the message they are delivering and how it may or may not be received.

10 reasons Twitter is an important channel
By September 20, 2012 0 Comments Read More →

10 reasons Twitter is an important channel

I don’t think the creators of Twitter ever expected the service to be taken as seriously as it is.

Posted in: Social Media
Australian report on social media in local government: measurement, training and emergency communication
By August 21, 2012 0 Comments Read More →

Australian report on social media in local government: measurement, training and emergency communication

The Australian Centre of Excellence for Local Government published the Using Social Media in Local Government 2011 Survey Report this past June. It’s an interesting look at the perceptions and use of social media by bureaucrats. The authors offer many insights from which I could carry on for quite some time. Instead, I’ll share three […]