Crisis communications 101: Tear off the band aid
By May 30, 2013 0 Comments Read More →

Crisis communications 101: Tear off the band aid

The Senate expense and Rob Ford cocaine scandals have reinforced that tearing off the band aid in one swipe is preferable to peeling it off slowly and carefully.

Communicationsball
By August 10, 2012 1 Comments Read More →

Communicationsball

I’m in the process of preparing monitoring and analytics tools to track the online chatter and website traffic for a campaign one of my client’s is launching. It’s extremely important to consider and plan the tracking of online activity and website traffic flows and conversions — just as important as it is to plan the […]

90% of communication is half mental
By January 5, 2011 0 Comments Read More →

90% of communication is half mental

While there are plenty of relationships that serve as the exception to the rule (some might say prove the rule), a vast majority of marriages, particularly the long-lasting ones, move through a series of stages. Each stage builds on the previous until the happy couple becomes, well, happy. An astute metaphorist applied baseball terminology to […]

Crisis management (observations from a real-life documentary)
By December 15, 2010 0 Comments Read More →

Crisis management (observations from a real-life documentary)

On March 27th, a house, a few away from our own, caught fire. As much as I was caught up in the inferno and stresses that come to mind as a neighbour, parent and homeowner, I was amazed by the systems that took over seemingly automatically and with the greatest ease. While fires (and campfires) […]

The right tool for the job
By November 24, 2010 0 Comments Read More →

The right tool for the job

When selecting a digital channel to deliver a message, you need to think beyond the “sex appeal” of the tool you’d like to use and consider the message and desired outcome (if any). I’ve prepared a list of tools along with a summary of how you might consider using them. Note that each tool allows […]

Out-of-the-echo-chamber thinking
By November 19, 2010 0 Comments Read More →

Out-of-the-echo-chamber thinking

Over breakfast earlier this week, David Hicks and Vincent White (both of CNW) and I talked about the number of communications associations and the regular stream of events taking place in the Ottawa area. Among those we named are CPRS, IABC, Social Media Breakfast and Third Tuesday. Each of these groups, others and conferences, offer […]

What next?
By November 1, 2010 7 Comments Read More →

What next?

Whether for a consumer marketing or political election campaign, short-term social media strategies need a post-campaign plan. Call me sentimental, but I don’t think shutting things down is an effective use of the effort required to build a community, nor does it send a particularly rewarding message to the people who opted-in on your encouragement. […]

Engagement lessons from voice mail spam
By October 6, 2010 2 Comments Read More →

Engagement lessons from voice mail spam

Two voice mail spam messages I received over the last seven days teach a lot about engagement — even if I only listened to enough of each to have that educational experience and then (sadly) deleted them. I realize they would have made great case studies in a presentation. The first voice mail message came […]

Return on Fear: Bringing the social intranet into your organization
By December 10, 2009 0 Comments Read More →

Return on Fear: Bringing the social intranet into your organization

The conversation at day one of the 14th Intranets for Corporate Communications conference surrounded the evolution of corporate intranets from the traditional centralized model to the de-centralized social model based on social technologies made popular on the Internet. I could list the myriad of specific reasons shared by predominantly government organizations for keeping social technologies […]

Paleontology meets Communications in the Age of Social Media
By September 24, 2009 0 Comments Read More →

Paleontology meets Communications in the Age of Social Media

I’ll be speaking at the next IABC Ottawa event, taking place Monday, October 5th.  The session is called Onramps to Digital Engagement (click here to register). I’ll be walking the audience through an exploration of digital communications and how content in a variety of forms (text, audio and video) can be used as onramps to engage […]

How well are you communicating?
By September 22, 2009 0 Comments Read More →

How well are you communicating?

Saw this video earlier today and considered coming up with a post that addresses communications and language, particularly where social media and public relations are concerned.  Then I decided it was more fun to let people watch this video and draw their own conclusions. Enjoy!

Posted in: News and Notes
Why the Amazon “glitch” is so significant (#amazonfail)
By April 13, 2009 6 Comments Read More →

Why the Amazon “glitch” is so significant (#amazonfail)

I’ve been monitoring the hyperactive #amazonfail tag on Twitter since yesterday evening.  So much has been written about the actual issue (e.g. broken here and talked about here, here, here and everywhere) that there’s no point in me rehashing it.  If it’s not all over the press by now, it will be soon, and it will become […]

Posted in: News and Notes