First service impressions are lasting ones
By July 18, 2012 0 Comments Read More →

First service impressions are lasting ones

I couldn’t get in to my car this morning. It turns out the battery was dead. Not dead as in I left my lights on — I hadn’t — dead as in the battery lost its ability to hold a charge. I have one of those newfangled electronic fob-controlled cars; you need the fob to […]

Posted in: Rambles
Social media and open source live the service culture
By June 5, 2007 1 Comments Read More →

Social media and open source live the service culture

During a summer job in the late 1980’s, I was introduced to a book called Creating the Service Culture in which author Stanley Brown argued that products were becoming increasingly homogeneous and that real business success would ultimately come from a commitment to service. A series of events in the last two days have demonstrated […]