Why stories matter
The best way to make a lasting impression is to tell a great story.
Five reasons the lawsuit against Mayor Watson smacks of enTwitlement
Ottawa Mayor Jim Watson is being sued for blocking three Twitter users from his Twitter account. I believe the complainants have it wrong. Here’s why.
Torching trust online
I worry for the future of commerce when people dismantle trust in valuable tools like review systems.
Thank you, 2017!
Ten moments/periods/events that moved the needle on my life in 2017.
Emergency communications and the great equalizer: a case study (UPDATED)
Spinning a message even with good results can erode trust. Another case study on social media as the great equalizer in emergency communication from OCDSB.
