Five reasons the lawsuit against Mayor Watson smacks of enTwitlement
Ottawa Mayor Jim Watson is being sued for blocking three Twitter users from his Twitter account. I believe the complainants have it wrong. Here’s why.
Torching trust online
I worry for the future of commerce when people dismantle trust in valuable tools like review systems.
Thank you, 2017!
Ten moments/periods/events that moved the needle on my life in 2017.
Emergency communications and the great equalizer: a case study (UPDATED)
Spinning a message even with good results can erode trust. Another case study on social media as the great equalizer in emergency communication from OCDSB.
Five speeches that will change your day
Most of the speakers I know personally whose speeches had a profound impact on me delivered the goods during the seven installments of the PAB conference.
