How MPs use social media, particularly in a crisis, reveals a lot about their commitment to communications, transparency and public engagement.
Twitter is not Facebook, LinkedIn or a blog. Trying to become them, or compete on their terms, means Twitter risks becoming redundant.
The Privacy Commissioner’s office is risking more reputation damage from a disclosure double-standard than the internal data breach it applies to.
Best Picture winner The King’s Speech holds lessons on authentic, human communication.
The reality in the digital age is leaders and organizations are often judged by how they respond online during a crisis.